My place inside Nokia 📍
I am currently working for the Cloud and Network Services (CNS) business group. It acts as an innovation engine for Nokia, focusing on the future of transformational businesses while delivering software-driven, market-leading solutions in 5G core, autonomous operations, security, monetization and analytics.
Within CNS, I am part of the Common Software Foundation UX Design team which tries to create and bring together reusable assets from data bases to UI widgets, so that product teams across Nokia are able to focus on innovation, bringing consistent, modern, and scalable products.
Highlights ⚡️
International team 🌎
My team is made of 24 designers based in Portugal and Canada which brings a multicultural environment. Furthermore, we constantly work with other teams based a bit all over the world.
Challenging projects 🥊
I’ve been a part of 5 different projects, mostly related to the telecommunication’s world. Those projects go from rebranding exercises, to redesigns, and even to fully shaping a new product.
Prototyping skills 🖥️
Each product comes with a lot of prototyping. After the UI is developed, prototypes have to be built to show to product teams, product owners, and managers. Afterwards, they’re also shown to potential clients.
Workshops and Hackathons 🏄♀️
User research comes along with workshop activities and hackathons developed by our team to better shape our goals as a UX design team or to better understand products and their functionalities.
Design sharing sessions 🎨
Once every three weeks, our team gathers to share the work done by the smaller teams. It’s a great way to train our presentation skills, to get user feedback, as well as new ideas and vision for our products.
Mentorship 📚
I was given the opportunity to mentor another colleague from another business unit, supporting her career change to UX design. I have also been responsible for several onboarding experiences within our team.
NDA Agreement
Because I have signed a Non-Disclosure Agreement (NDA), I am unable to share specific details about the projects I have been involved in. Although my work at Nokia is confidential, I can describe my role and give an overview of the projects I participated in. If you would like to have a closer look or more information on any of the projects feel free to contact me :)
Network as Code
Nokia's Network as Code, a platform empowering you to develop applications that seamlessly integrate with the network and unlock the potential to create something new, amazing and powerful.
Network as Code is a brand new Nokia product, recently launched in the market. I was part of the Design team since the beginning of its creation and was responsible for creating the designs, testing them with possible users and delivering the prototypes for development. It was a project full of iterations that resulted in what you can see in the link above.
Netguard Identity Access Manager (NIAM)
Cybersecurity Dome
Nokia NetGuard Identity Access Manager (IAM) is a Privileged Access Management (PAM) / Privileged Identity Management (PIM) application that secures physical or virtual network functions and resources.
NetGuard IAM acts as a centralized security gateway that allows you to control, monitor and audit privileged access to all mission-critical network and IT systems through a single pane of glass. It provides unified identity access control and single sign-on with centralized policy management.
In this project, I have worked as the main Interaction Designer, guided by a Lead Designer. NIAM was a very old and outdated platform inside Nokia’s portfolio and the main goal was to modernize the interface, making it more functional and accessible to the user. It is a very complex platform due to the amount of information that it processes and it is used daily by hundreds of employees. By using the new Nokia Design System, NIAM is currently being worked on to be a modernised, easy to use product, consistent with the rest of the Cybersecurity Dome products.
Digital Operations Center
End-to-end closed-loop automation for autonomous networks.
The Nokia Digital Operations Center is a modular solution comprised of Orchestration Center, Assurance Center and a common Unified Inventory. This combination enables you to manage the entire service lifecycle by designing, delivering and assuring services and network slicing quickly and at scale.
My role within Digital Operations Center was mainly focused on designing the prototypes for the Assurance Center, which is focused on automated network and service assurance for autonomous networks. The main challenge here was to understand how design could be of help when creating an automation product, always envisioning the future and its possibilities.
Fully high-fidelity prototypes were developed and presented to product owners and managers in charge of the DO center.
Nokia Converged Charging (NCC)
Nokia Converged Charging (NCC) is a cloud native charging solution that provides real-time rating and charging capabilities, enabling new monetization opportunities for communication service providers (CSPs) and enterprises.
Also in this project, I have worked as the main Interaction Designer, guided by a Lead Designer. NCC is a fully mature and very complex product, being used by big companies such as Vodafone. As in any other project, my first goal was to redefine the product’s theme, by shaping it according to the new Nokia Design System. Furthermore, by connecting with the developers, product owners and managers, I was able to understand which parts of the application could be enhanced. My job was to make NCC more user friendly, functional, and consistent across all the small application within NCC. For that, we have created a specific NCC component library (based on the Nokia Design System), as well as interaction and usability patterns.
Fully high-fidelity prototypes are currently being developed and presented to developers, product owners and managers in charge of NCC, in order to improve the product, by adding new necessary features to it and enhancing others that already existed.